Responsible Gaming at xbeje
At xbeje, we believe gambling should be entertaining, not stressful. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control — always.
Gaming That Stays Fun — For Everyone
xbeje is built for players across Bangladesh who want a safe, fair, and genuinely enjoyable betting experience. We take our duty of care seriously. That means providing real, accessible tools — not just disclaimers — so that every player can make informed choices about how they engage with our platform.
Our responsible gaming framework covers age verification, deposit and loss limits, time-out periods, permanent self-exclusion, and dedicated support pathways. All features are available free of charge, with no waiting period, directly from your player account dashboard.
Strict Age Verification
Every player must be 21 years of age or older to register and play on xbeje. Identity documents are verified during the KYC process to confirm age before any deposit or withdrawal is permitted.
Player-Controlled Limits
Set your own daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is in place, it cannot be increased immediately — a mandatory cooling-off period applies to any increase request.
Session Time Controls
Set a maximum session duration so the platform reminds you when you have been playing for a defined period. You can configure reality check alerts that appear at regular intervals during any game session.
Self-Exclusion
Request a temporary or permanent self-exclusion at any time. A temporary exclusion can last from 24 hours to six months. Permanent exclusion closes your account with no possibility of reopening without a mandatory review period.
All the Controls You Need, Right in Your Account
Every responsible gaming tool at xbeje is free, immediate, and managed entirely by you. No forms to post, no waiting for approval — limits and exclusions take effect as soon as you confirm them in your account settings.
Deposit Limits
Cap the total amount you can deposit over a 24-hour, 7-day, or 30-day rolling window. Once set, your limit goes live immediately. If you want to lower your limit, the reduction also takes effect instantly. Requests to raise a limit require a 72-hour cooling-off period before they are processed, giving you time to reconsider.
Loss Limits
Set a maximum net loss threshold over a daily, weekly, or monthly period. When your net loss reaches the limit you have chosen, your session will be paused automatically for the remainder of that period. Loss limits complement deposit limits and give you a clearer picture of your actual spend on the platform.
Reality Check Alerts
Enable reality check notifications that appear on screen at intervals you choose — every 15, 30, or 60 minutes. Each alert shows you how long you have been playing in the current session and your net win or loss position, so you can make a fully informed choice about whether to continue or take a break.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 7 days. During a cool-off period your account is suspended — you cannot log in, place bets, or make deposits. The period cannot be shortened once activated, but it ends automatically at the scheduled time.
Temporary Self-Exclusion
If you feel you need a longer break, request a temporary self-exclusion for 1, 3, or 6 months. Your account is fully suspended for the entire duration. xbeje will not send you promotional communications during this period. After the exclusion ends, a deliberate re-activation step is required before you can log in again.
Permanent Self-Exclusion
Choose permanent self-exclusion to close your xbeje account indefinitely. Your account data is retained in accordance with our Privacy Policy for fraud prevention and regulatory purposes, but the account cannot be used for any gambling activity. Any remaining balance will be returned to your registered bKash or Nagad account.
How to Activate a Responsible Gaming Tool
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Log in to your xbeje account Visit xbeje.io and log in using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page.
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Navigate to Account Settings From the main dashboard, open your account menu and select "Responsible Gaming" from the settings panel. All available tools are listed on this page with current status indicators.
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Select the Tool You Need Choose from Deposit Limit, Loss Limit, Reality Check, Cool-Off Period, Temporary Self-Exclusion, or Permanent Self-Exclusion. Each tool has a clearly labelled "Activate" button and an explanation of how it works.
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Set Your Parameters Enter the value or duration that applies to the tool you have selected — for example, a deposit limit amount in BDT, or a cool-off duration in days. Review the confirmation screen carefully before proceeding.
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Confirm Activation Tap "Confirm" to activate the tool. Changes take effect immediately. You will receive an SMS confirmation to your registered mobile number as a record of the activation.
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Contact Support if You Need Help If you are unable to access your account settings or need immediate assistance activating a self-exclusion, contact the xbeje support team via live chat or WhatsApp. Our team is trained to handle these requests sensitively and without delay.
Recognising Problem Gambling Behaviour
Problem gambling can affect anyone, regardless of age, income, or experience. The earlier it is recognised, the easier it is to address. If any of the following behaviours feel familiar — whether for yourself or someone you know — we strongly encourage you to reach out for support.
Chasing Losses
Placing larger bets or playing for longer periods in an attempt to recover money that has already been lost — often described as "one more game to win it back".
Preoccupation With Gambling
Thinking about gambling constantly — planning the next session, reliving past bets, or feeling restless and irritable when unable to access the platform.
Gambling With Essential Funds
Using money set aside for rent, groceries, utilities, school fees, or other essential needs in order to fund gambling activity.
Concealing Gambling Activity
Hiding the amount of time or money spent gambling from family members, friends, or colleagues — feeling shame or embarrassment about the extent of gambling involvement.
Needing to Bet More to Feel the Same Thrill
Gradually increasing the size of bets over time because smaller amounts no longer produce the same level of excitement — a pattern similar to tolerance in substance use.
Neglecting Relationships & Responsibilities
Skipping work, family events, social obligations, or personal commitments in order to spend more time gambling, or using gambling as a way to escape personal stress or emotional difficulty.
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. Answer honestly — there are no right or wrong responses. If you answer "yes" to two or more of these questions, we recommend speaking to a support professional or activating a self-exclusion period.
Have you ever spent more time or money gambling than you originally intended when you started a session?
Have you ever felt guilty, anxious, or ashamed after gambling — or tried to hide your gambling activity from people close to you?
Have you ever borrowed money, sold personal belongings, or used savings intended for essential expenses in order to continue gambling?
Have you tried to cut back on or stop gambling, but found yourself returning to it shortly after, or feeling restless and irritable when you stopped?
Have you ever gambled as a way to escape worry, stress, loneliness, depression, or difficult personal circumstances rather than purely for entertainment?
After losing money gambling, have you felt a strong urge to return as soon as possible to try to win your losses back?
Has gambling ever had a significant negative impact on your work, studies, family relationships, or overall financial situation?
Protecting Minors at Home
If you share a device with younger family members, we recommend using parental control software or device-level content filters to prevent access to gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in OS parental controls are effective options for families in Bangladesh.
Reporting Underage Access
If you suspect a minor has created an account on xbeje — whether using false documents or another person's identity — please report it to our support team immediately via live chat or WhatsApp. We take all such reports seriously and will act without delay.
You Are Not Alone — Support Is Always Available
Whether you need to activate a limit, request a self-exclusion, or simply talk to someone about a concern, the xbeje responsible gaming support team is available around the clock. All conversations are handled with complete confidentiality and without judgement.
Reach the xbeje Support Team
Our responsible gaming support agents are trained to handle sensitive conversations with care. If gambling is causing you concern — financially, emotionally, or in your relationships — please reach out using any of the channels below. There is no need to have all the answers before you make contact; the team will guide you through the available options.
Play Responsibly — Enjoy Every Session
Now that you know about the tools and support available, enjoy the xbeje platform with confidence. Explore cricket betting, slots, crash games, and live casino — all within limits that work for you.