xbeje Frequently Asked Questions

xbeje requires a government-issued photo ID to complete KYC verification. Accepted documents include a National Identity Card (NID), a valid Bangladeshi passport, or a driving licence. You will need to upload a clear photo of the front and back of your chosen document, along with a selfie for facial comparison. KYC verification is typically completed within 24 hours. Your account can be browsed before KYC, but deposits and withdrawals are locked until verification is approved.

No — xbeje strictly allows one account per person. Duplicate accounts are detected during KYC by cross-referencing identity documents, mobile numbers, and device fingerprints. If a second account is found, both accounts may be suspended and any balances forfeited pending investigation. If you have accidentally created a duplicate, contact xbeje support immediately via live chat to have the issue resolved without penalty.

Password resets on xbeje are handled via your registered mobile number. On the login page, tap "Forgot Password", enter your registered mobile number, and you will receive an OTP within 60 seconds. Enter the OTP and set a new password. Choose something at least 8 characters long that includes a mix of letters, numbers, and symbols. If you no longer have access to your registered number, contact xbeje support directly via live chat for manual account recovery.

You can request account closure at any time by contacting xbeje support via live chat or email. Before submitting a closure request, ensure your account balance is zero — any remaining funds must be withdrawn to your registered bKash, Nagad, or Rocket account first. Closure requests are typically processed within 48 hours. If you are considering closure because gambling is becoming a problem, we strongly recommend activating self-exclusion through the Responsible Gaming settings instead, as this provides immediate protection.

bKash deposits on xbeje are credited instantly in the vast majority of cases — typically within 30 seconds of a successful bKash transaction confirmation. During periods of very high traffic, such as major BPL or IPL match days, crediting may take up to 5 minutes. If your bKash deposit has not appeared in your xbeje balance after 15 minutes, take a screenshot of your bKash transaction confirmation (showing the TrxID) and contact xbeje support via live chat for a manual reconciliation.

The minimum deposit on xbeje is ৳200 via bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or Islami Bank Bangladesh, the minimum deposit is ৳500 due to bank processing overhead. There is no maximum single deposit limit for most payment methods, though your personal account limits and any active responsible gaming deposit limits will apply. Deposits are free — xbeje does not charge a processing fee on incoming transactions.

The minimum withdrawal on xbeje is ৳500 for mobile wallets including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, City Bank, Sonali Bank, or BRAC Bank, the minimum withdrawal is ৳1,000. Withdrawals below these thresholds cannot be processed. Your KYC must be fully verified before any withdrawal is approved, and the withdrawal method must match the payment method used for your most recent deposit to comply with anti-money-laundering requirements.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours during business hours (8 AM – 12 AM BST). Requests submitted late at night may be processed by early morning. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank generally take 1–3 business days depending on inter-bank processing schedules. xbeje does not charge a withdrawal fee, though your mobile wallet provider may apply their standard transfer charges on receipt.

Yes — xbeje fully supports deposits and withdrawals via Nagad and Rocket in addition to bKash. All three mobile financial services are available from the cashier section of your xbeje account. Nagad deposits are credited at the same speed as bKash (typically within 30–60 seconds). Rocket deposits via Dutch-Bangla Bank's mobile wallet are also near-instant. Choose the wallet you use most frequently for the smoothest experience, and ensure the registered wallet number matches the name on your xbeje KYC documents.

Withdrawals on xbeje can be delayed for several reasons: pending KYC verification, an active bonus wagering requirement that has not yet been met, a mismatch between the withdrawal method and the deposit method, or a security review triggered by unusual account activity. A declined withdrawal is usually accompanied by an in-app notification explaining the reason. If you believe the decline is in error, contact xbeje live chat with your transaction reference number and our team will investigate within a few hours.

xbeje offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top run scorer, top wicket taker, total runs over/under, method of next dismissal, Man of the Match, innings runs, and live in-play betting on ball-by-ball outcomes. BPL markets are especially deep during the tournament season, with boosted odds on Bangladesh matches and special promotions around major fixtures.

All slot games on xbeje are sourced from certified third-party game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose RNG (Random Number Generator) systems are independently audited for fairness. xbeje does not alter or interfere with game outcomes. Each slot title displays its certified RTP (Return to Player) percentage in the game information panel before you play. RTPs typically range from 94% to 97% depending on the title. xbeje uses SSL encryption across all game sessions to ensure the integrity of every transaction.

Yes — xbeje is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required, though a dedicated app may be available depending on your region and device. All games including cricket betting, slots, crash games like Monster Crash, and live casino tables are accessible on mobile. The interface scales automatically to your screen size. A stable 4G or Wi-Fi connection is recommended for the best experience, particularly for live dealer games.

For cricket betting, the minimum stake on xbeje is typically ৳50 per selection, though this can vary slightly by market type and event tier. For slot games, the minimum bet per spin starts from as low as ৳10 on most titles from Pragmatic Play and NetEnt, making them accessible to players with smaller budgets. Crash games such as Monster Crash and Hip Hop Panda have a minimum bet of ৳20 per round. Maximum bet limits vary by game and are displayed in each game's settings panel.

Yes — xbeje's live casino section features real-time table games broadcast from professional studios, powered by providers including Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar — several of which are especially popular with Bangladeshi and South Asian players. Games run 24 hours a day, and many tables have dedicated seating for low, mid, and high-stakes players. No download is needed; live casino games stream directly in your browser or mobile app.

xbeje offers a welcome bonus on your first deposit — currently a 100% match bonus up to ৳20,000 for new players in Bangladesh. This means if you deposit ৳5,000, xbeje will match it with an additional ৳5,000 in bonus funds, giving you ৳10,000 to play with. The welcome bonus applies to sports betting, slots, and crash games. To claim it, simply make your first qualifying deposit after completing account registration. The bonus is credited automatically; no promo code is required. Full terms and wagering conditions apply.

The standard wagering requirement on xbeje welcome and reload bonuses is 20x the bonus amount. For example, if you receive a ৳5,000 bonus, you must wager a total of ৳100,000 (৳5,000 × 20) before the bonus balance can be converted to withdrawable cash. Sports bets contribute 100% toward wagering requirements, while slot games contribute 100% and live casino games contribute between 10% and 20%. Specific contribution rates for each game type are listed in the bonus terms section of your account dashboard.

Yes — xbeje periodically offers free spins on selected slot titles from Pragmatic Play and NetEnt as part of deposit promotions, seasonal campaigns, and loyalty tier rewards. Free spins are typically credited within 24 hours of a qualifying deposit and expire after 7 days if unused. Winnings from free spins are added as bonus funds subject to a separate wagering requirement, usually 15x the total free spin winnings. Check the xbeje promotions page in your account for the latest free spin offers and the specific titles they apply to.

xbeje runs a tiered loyalty programme that rewards consistent players with increasing benefits at each level. Points are earned automatically on every qualifying bet — sports, slots, and live casino. As you accumulate points, you progress through tiers from Bronze to Silver, Gold, Platinum, and Elite. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, cashback on net losses, and invitations to special Eid and BPL tournament promotions throughout the year.

Bonus funds on xbeje cannot be withdrawn until the full wagering requirement has been met. Your account balance is divided into real money (always withdrawable) and bonus money (subject to wagering). If you attempt a withdrawal before clearing the wagering requirement, xbeje will process the withdrawal using your real money balance only; the bonus portion will remain active. You can also choose to forfeit a bonus at any time from your account dashboard if you prefer to withdraw your real money balance without completing the wagering cycle.

xbeje is a safe and reliable platform that uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held in segregated accounts and are not used for operational purposes. All games are sourced from internationally certified third-party providers with independently audited RNG systems. xbeje operates with a strict fair play policy and publishes its terms and conditions transparently. We encourage players to review our Privacy Policy and Terms & Conditions for full details on how your data and funds are protected.

The minimum age to register and play on xbeje is 21 years old. This is a hard requirement enforced through the KYC identity verification process. Any account found to belong to a person under 21 is closed immediately and any remaining balance returned to the originating payment account. xbeje takes underage gambling prevention seriously. If you share a device with younger family members, please use device-level parental controls or content filtering software to prevent unauthorised access to the platform.

Setting a deposit limit on xbeje takes less than a minute. Log in to your account, navigate to Account Settings, and select the "Responsible Gaming" section. Choose "Deposit Limits" and set your preferred daily, weekly, or monthly cap in BDT. The limit takes effect immediately once confirmed. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions. xbeje encourages all players to set realistic limits that reflect their personal budget before they start playing.

Yes — xbeje offers both temporary time-out and permanent self-exclusion tools. A time-out lets you pause your account for 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in, deposit, or place bets. Self-exclusion is a longer-term measure lasting 6 months, 1 year, or permanently. Both options are available under Account Settings → Responsible Gaming. If you feel gambling is becoming a problem, self-exclusion is activated instantly. To lift a self-exclusion before its term ends, you must contact xbeje support and complete a 24-hour reflection period.

If gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out for help. xbeje's support team is available 24/7 via live chat and can connect you with responsible gaming resources and activate immediate account restrictions. Additionally, speaking with a trusted family member or mental health professional in Bangladesh is strongly encouraged. xbeje's full Responsible Gaming guide — covering self-assessment tools, spending trackers, and cooling-off options — is available on the Responsible Gaming page. You are never alone, and help is always available.

xbeje protects all personal and financial data using 256-bit SSL/TLS encryption on every page and transaction. Your payment details — including bKash, Nagad, and bank account numbers — are stored in encrypted form and never shared with third parties without your consent. xbeje complies with standard data protection principles covering data minimisation, access controls, and breach notification. Account access is protected by OTP-based two-factor authentication. For full details on what data is collected and how it is used, please review the xbeje Privacy Policy.